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Mariappan PerumalMariappan Perumal 

Entitlement Management Salesforce

Hi Everyone,

I would like to know about the scenario where exactly service contract and entitlement management are used. and How they are related to each other. 

I could a sales rep work with service contracts and entitlment in real time. 

Thanks & Regards
Mariappan Perumal
Vinita_SFDCVinita_SFDC
Hello,

Entitlement management lets you and your support agents create and maintain service contracts for your customers. For details please refer following help documents:

https://help.salesforce.com/HTViewHelpDoc?id=entitlements_about.htm&language=en_US

https://help.salesforce.com/HTViewHelpDoc?id=entitlements_determining_set_up.htm&language=en_US
Mariappan PerumalMariappan Perumal
Hi Vinit .

Nice to hear from you ,

Where exactly the service contract used . Can you explain with some real time scenario and 

I could n't get what exactly that was meant in the salesforce and i just gone throught  the help out .
Vinita_SFDCVinita_SFDC
Hello,

Service contracts are agreements between you and your customers for a type of customer support. Service contracts can represent different kinds of customer support, such as warranties, subscriptions, or service level agreements (SLAs).

Suppose you have product company and you have sold it to thousands of customer. Now to provide support service to your customers, you will setup a contract.