function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
MoreThanWYSIWYGMoreThanWYSIWYG 

Need help getting started with integrating five9 and Salesforce

So, here is what I am trying to do:
1. Create public page that Five9 can post a Caller ID number to via a URL.
2. Parse through the DB based on the Caller ID passed in the URL
3. Return first result with a couple other fields as XML so Five9 can pick it up

I have the SOQL query defined, but I don't know how to do the rest. Any help would be apprecieated.
Sonam_SFDCSonam_SFDC
Hi, So what I understand from your issue description is that you wish to scan through the Salesforce DB to check for record which matches the Caller ID and then pass on the caller ID with a couple of other fields from the same record..right?

If the above is your requirement - you can use the SOAP API to get data from Salesforce :http://www.salesforce.com/us/developer/docs/api/
MoreThanWYSIWYGMoreThanWYSIWYG
Correct. I was able to do it by creating a custom controller called from a VF page that would pull parameters froim the URL, search multiple tables in the db then produce an XML.

It all needed to be done via URL posting, so I was not able to use an API in this case. I did figure it out though. Thanks.
Dolly82Dolly82
Hello,
Is it possible for you to provide the code or more details on how the requirement was achieved through URL posting?
Thanks
Sri