function readOnly(count){ }
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
+ Start a Discussion
_sfdc_sfdc 

Hi, which purpose customer portal and partner portal are used in salesforce?

Subramani_SFDCSubramani_SFDC
Custom Portal:-A Salesforce Customer Portal provides an online support channel for your customers—allowing them to resolve their inquiries without contacting a customer service representative. With a Customer Portal, you can customize and deliver a visually stunning user interface to your customers, and use the following Salesforce features to help you and your customers succeed.
Use Of Custom Portal:-The Salesforce customer portal is generally geared toward providing you a way to allow your customer's to see information that relates only to their account with you; things like their Account and Contact information, maybe the contracts they have on file with you, their Assets, etc. The primary limitation of a customer portal is that the portal user can only view their own account information.
Partner Portal:-A partner portal allows partner users to log in to Salesforce through a separate website than your non-partner users. Partner users can only see the data that you have made available to them. Furthermore, partner users can only manipulate data if you give them the appropriate user permissions.
Use Of Partner Portal:-The Partner Portal is used to allow access to external organizations to your salesforce.com database, typically for leads and opportunities. Think of it as a Customer Portal for use by external organizations (such as marketing organizations, vendors, third-party warehouse and shipping employees, etc). It does not relate two organizations together (that would be Salesforce to Salesforce), nor are you becoming "salesforce.com partners", either. It's used for your partners to access data that your organization allows access to. From a business perspective, it's far less expensive to grant them portal licenses than to create full-blown salesforce.com-licensed users.
Differences between Customer and Partner Portals:-
With each passing release the differences between the customer and partner portal, from a functional perspective, decrease. I expect at some point they will come together.

The main functional difference is that the partner portal has leads and opportunities so you generally (but not exclusively) roll it out to your selling partners where they can track leads, register deals, manage opportunities. etc. They both expose cases, content, custom objects, support Visualforce, have a similar user set up process, etc.

From a licensing perspective I suggest you contact your Salesforce rep for pricing but the partner portal is more expensive than the customer portal given that is supports the sales process.


Portals are replaced by communities from 13th release.



If you want to share data with your partners then Communities is now the way to go as Partner Portal has been retired as of the Summer '13 Release:

Starting in Summer ’13, the partner portal is no longer available for organizations that aren’t currently using it. Existing organizations continue to have full access. If you don’t have a partner portal, but want to easily share records and information with your partners, try Communities. Existing organizations using partner portals may continue to use their partner portals or transition to Communities. Contact your Salesforce Account Executive for more information.



Regards,
Subramani.J
Trinay technology Solutions
_sfdc_sfdc
Thank you Subramani,
your post is very helpful to me...
bt  what is the self service portal? is it related to customer portal?
Subramani_SFDCSubramani_SFDC
Hi Siva,


One of the main differences between Self-Service and Customer Portals was the ability to expose custom objects (not available in Self-Service). It was indeed phased out in favor of the Customer Portal.

FOR YOUR REF:

There are 3 types of  Salesforce.com Portals.
Customer Portal
Partner Portal
Self  Service Portal

The feature differences are that Partner Portal exposes the Leads and Opportunity objects whereas the Customer Portal does not.
Customer Portal is to support for your customers.
Partner Portal is to support your Partners. Partner users are Salesforce users with limited capabilities. They are associated with a particular partner account, have limited access to your organization’s data, and log in via a partner portal.
But when compared, Partner portal is costlier than Customer Portal.
Self-Service provides an online support channel for your customers – allowing them to resolve their inquiries without contacting a customer service representative.
A Salesforce.com Customer Portal is similar to a Self-Service portal in that it provides an online support channel for your customers—allowing them to resolve their inquiries without contacting a customer service representative.
However, a Customer Portal provides significantly richer functionality than a Self-Service portal. This is because a Customer Portal has functionality similar to Salesforce.com. With a Customer Portal, you can customize and deliver a visually stunning user interface to your customers, and use the following Salesforce.comfeatures to help you and your customers succeed:
Determine which pages and fields customers see with page layouts and field-level security
Manage customers with profiles, roles, and sharing rules
Provide and organize documents via Salesforce CRM Content or the Documents tab
Create a knowledge base for your customers using Salesforce Knowledge
Allow customers to participate in Salesforce CRM Ideas communities.
Display and collect data that is unique to your organization with custom objects
Display custom s-controls and content from other websites via Web tabs
Provide customized reports via the Reports tab


Please mark it as solution it really helps you....
Regards,
Subramani.J
Trinay technology Solutions





_sfdc_sfdc
Thanks Subramani for ginving lot of information about portals in salesforce.com
John KlokJohn Klok
the partner portal is useful for when you want to share business-level insights with your partners. Each partner can get only the required data without being able to access all of your organization’s private data.
Compared to this, a customer portal works as a platform for your customers to approach your business, and get support on their own from the portal. read more; https://www.crmjetty.com/blog/salesforce-customer-portal/