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hy.lim1.3897974166558203E12 Mass Close button does not remove my Case Milestone
Hi,
I have an entitlement process with Milestones and my one of my milestones criteria is Case Status not equal to Closed.
So every new cases will enter into this milestone automatically. Now when I use the Mass Close button in the Case List view (check multiple case), all checked cases status changed to 'Closed' but the case milestones still remains there.
By right it should be removed because my milestones criterial is Case Status not enqul to Closed and my case status is already Closed. Why it still remain there?
I have an entitlement process with Milestones and my one of my milestones criteria is Case Status not equal to Closed.
So every new cases will enter into this milestone automatically. Now when I use the Mass Close button in the Case List view (check multiple case), all checked cases status changed to 'Closed' but the case milestones still remains there.
By right it should be removed because my milestones criterial is Case Status not enqul to Closed and my case status is already Closed. Why it still remain there?
Currently this is not possible,
Vote for the idea below,
https://success.salesforce.com/ideaView?id=08730000000YfUtAAK
Regards,
Ashish