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Email to case


I'm using email to case functionality to create new case from email, but I have a little problem which I don't know how to solve so I would be very happy if someone could assist or push me to the right direction :)

So the problem is how does this email turn to case and how it is done (in which end this is done Outlook Exchange or in SF)? How could I make the email turn into a specific type of Case, for example  Email to a Support Case. Is this all done with workflow rule or is there another way?

Thanks already :)
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