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Case Owner can't edit their own case
Hi Everyone,
Case owner can't edit his own case once the status is set to “in progress with requester”.
Is there any way we can give case owners rights, so that they can edit the case if it is set to “in progress with requester”?
Regards,
Rajiv
Case owner can't edit his own case once the status is set to “in progress with requester”.
Is there any way we can give case owners rights, so that they can edit the case if it is set to “in progress with requester”?
Regards,
Rajiv
Is this in an Approval process : "in progress with requested" . Looks like there is a Validation rule running in the background which is not allowing the record owner to edit based on the status.
Regards,
Ashish
You may want to check if this is the case. You can change the Record locking setting in the approval process, although it is a good practice to lock the record when it gets submitted for approval, so that the requestor does not change anything after submitting the record for approval.
Hope this helps!