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Gab Silvermotion question about approval processes for cases
Hello!
i need to implement a multi level approval process for cases. it concerns 2 regular salesforce users and 2 portal users.
let's call them user A, B, C and D
so users A and B needs to be able to send their cases for approval to user C. user C will decide if it's ok or not and approve and reject the case. however, on a second level, user C needs also to create cases of its own and send them for approval to user D only. how do i pull that off?
so to recap
A --> C
B --> C
C --> D
thanks!
i need to implement a multi level approval process for cases. it concerns 2 regular salesforce users and 2 portal users.
let's call them user A, B, C and D
so users A and B needs to be able to send their cases for approval to user C. user C will decide if it's ok or not and approve and reject the case. however, on a second level, user C needs also to create cases of its own and send them for approval to user D only. how do i pull that off?
so to recap
A --> C
B --> C
C --> D
thanks!
For implementing this logic you will have go for coding. I believe you to have all this automated, like case creation and send them for approval to user D.
Please refer following links:
http://blog.jeffdouglas.com/2010/01/04/automating-salesforce-approval-processes-with-apex-triggers/
http://www.salesforce.com/us/developer/docs/apexcode/Content/apex_process_example.htm