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Gab SilvermotionGab Silvermotion 

question about approval processes for cases


i need to implement a multi level approval process for cases.  it concerns 2 regular salesforce users and 2 portal users. 

let's call them user A, B, C and D

so users A and B needs to be able to send their cases for approval to user C.  user C will decide if it's ok or not and approve and reject the case. however, on a second level, user C needs also to create cases of its own and send them for approval to user D only.  how do i pull that off?

so to recap

A  --> C
B  --> C
C --> D


For implementing this logic you will have go for coding. I believe you to have all this automated, like case creation and send them for approval to user D.

Please refer following links: