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saintrj Need help developing code for the accept button
I want to modify the code on the accept button that resides on the View List for Inbound Email Sort. This is the queue for all incoming email cases from email to case.
Currently, when a case is selected and the accept button is pushed the case ownership transfers. The issue is , having multiple users, selecting cases from this view, if a user selects a case and then takes ownership, the second user does not see the case having been selected unless they refresh. Instead I would lie to modify the code so that the accept button only changes ownership if the case owner is Inbound Email Sort,
As I am nmot a coder, I am wondering is anyone can help.
Currently, when a case is selected and the accept button is pushed the case ownership transfers. The issue is , having multiple users, selecting cases from this view, if a user selects a case and then takes ownership, the second user does not see the case having been selected unless they refresh. Instead I would lie to modify the code so that the accept button only changes ownership if the case owner is Inbound Email Sort,
As I am nmot a coder, I am wondering is anyone can help.
This needs modifications in the code behind your accept button. If you can post the code, I can suggest what changes can be made.