Apex Code Development You need to sign in to do that
Don't have an account?
Neha@Sfdc difference between email-to-case & apex email service
Email-to-case is used to create a case from the email received and
Apex email service also creates a record in slaesforce through an email
then whats the difference between the two?
Apex email service also creates a record in slaesforce through an email
then whats the difference between the two?
email-to-case automatically creates a case from the contents of an email (see documentation (https://help.salesforce.com/HTViewHelpDoc?id=customizesupport_email.htm&language=en_US)) without having to set up a lot.
Email services however allow you to write your own Apex code to process incoming email content (docs (https://www.salesforce.com/us/developer/docs/apexcode/index_Left.htm#CSHID=apex_classes_email_inbound_what_is.htm|StartTopic=Content%2Fapex_classes_email_inbound_what_is.htm|SkinName=webhelp)).
This gives you more flexibility but does however require programming.
Let me know if that answers your question.
Best regards,
Christoph, visuallifecycle.net
All Answers
email-to-case automatically creates a case from the contents of an email (see documentation (https://help.salesforce.com/HTViewHelpDoc?id=customizesupport_email.htm&language=en_US)) without having to set up a lot.
Email services however allow you to write your own Apex code to process incoming email content (docs (https://www.salesforce.com/us/developer/docs/apexcode/index_Left.htm#CSHID=apex_classes_email_inbound_what_is.htm|StartTopic=Content%2Fapex_classes_email_inbound_what_is.htm|SkinName=webhelp)).
This gives you more flexibility but does however require programming.
Let me know if that answers your question.
Best regards,
Christoph, visuallifecycle.net
Apex Email Services
===============================
1.) If you have some custom requirement.let's say after inserting your case you want to fetch related contact and do some operation on it,then it is not available in Standard Email to Case ,you need to create custom Apex Email service.
2.) Another point to note is that Apex Email service is not related to related to Case only,it can be written on any Standard/Custom objects in which you want to read inbound emails to perform your operation.
Hope this helps !!
If this helps,please mark it as best answer to help others :)