function readOnly(count){ }
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
+ Start a Discussion

Implementing Suggested Articles on Service Cloud Console


We have an existing service cloud console with no case object and looking to incorporate suggested articles such as call scripts, product data etc. when the user select an activity type or create a note within the console.

Appreciate suggestions on how this might be accomplished without using the case object.

Thanks in advance,