function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
Sumit_SFDCSumit_SFDC 

Email to case Updation In Visual Workflow

Hi, I created one Flow in which I create a case through flow. When case is created user get an email saying that your case has been created ,but my requirenment is when that user reply to that mail it will update that case only and not create new case,so please tell me how should I do that... Thnks..!
ShashForceShashForce
You may have to consider using Email Services:
https://www.salesforce.com/us/developer/docs/apexcode/Content/apex_classes_email_inbound_what_is.htm
https://developer.salesforce.com/page/An_Introduction_To_Email_Services_on_Force.com