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hy.lim1.3897974166558203E12 Close case layout in Case feed change status
Hi, I have case feed enabled in my org and I would like know how can I trigger the Close Case layout whenever I close the case from the 'Change Status' section?
Under the 'Change Status' section I am able to select the Close status but it did not prompt me the close case layout for me to select the closure reason while if I click Close button in detail view it will prompt me to close case layout for closure reason.
Under the 'Change Status' section I am able to select the Close status but it did not prompt me the close case layout for me to select the closure reason while if I click Close button in detail view it will prompt me to close case layout for closure reason.
1)Override the save button
2)Create a before insert trigger which opens the close page layout (which you can replicate on a visualforce page) when the Status picklist value has Closed as a value
This way, when users change the status to close and hit enter twice - the VF page will automatically open because of the trigger.
I also checked to see if this was possible usng Out of box functionality(without code), however, bringing up a page at the change of a picklist value wont be possible even with JS/JAVA until we have the page as a visualforce page.