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Camila HeitzCamila Heitz 

Assign a case to a queue from conversation (Salesforce for Facebook and twitter)

Hello everyone,

I have installed the app from appexchange "Salesforce for Facebook and Twitter", and every time I create a case from a conversation, it assigns automatically to myself as the owner.
I tried to use an assignment rule to change it to a queue, but that doesn't seem to be working.
Any suggestions on how to change the owner to a desired queue?
Thank you!
Best Answer chosen by Camila Heitz
You will have to see how it is getting assigned to yourself,some configuration in app or something else !!

Alternatively,you can create an apex Trigger to reassign the case to a Queue !!