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Camila Heitz Assign a case to a queue from conversation (Salesforce for Facebook and twitter)
Hello everyone,
I have installed the app from appexchange "Salesforce for Facebook and Twitter", and every time I create a case from a conversation, it assigns automatically to myself as the owner.
I tried to use an assignment rule to change it to a queue, but that doesn't seem to be working.
Any suggestions on how to change the owner to a desired queue?
Thank you!
I have installed the app from appexchange "Salesforce for Facebook and Twitter", and every time I create a case from a conversation, it assigns automatically to myself as the owner.
I tried to use an assignment rule to change it to a queue, but that doesn't seem to be working.
Any suggestions on how to change the owner to a desired queue?
Thank you!
Alternatively,you can create an apex Trigger to reassign the case to a Queue !!