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Neha@SfdcNeha@Sfdc 

Unable to chat through live agent

I was setting up live agent in my org.
  • i copied the button create code and the deployment code and pasted it in my VF page(home page of my force.com site)
  • When i click on the online icon it opens a pop up with the below error:
  • HTTP ERROR: 500

    Problem accessing /content/s/prechatVisitor. Reason:

    This is not a JSON Array.
  • When i copy the same code in an html file and try for a live chat it seems to be working fine
  • Then why not with my VF page?
Any help Would be appreciated

Thanks,
Neha Patil

  •  
Phil WeinmeisterPhil Weinmeister
This isn't a direct answer to your question, but I have had similar issues. I was trying use VF and ended up using the HTML in a Community Footer to do the trick. Are you using Live Agent in a Community?
Neha@SfdcNeha@Sfdc
hi phil,

No i am not using community.I need to show it up on my force.com site's homepage.Is there anything that you can suggest?

Thanks
Li ChenLi Chen
HI Neha,
@Neha@Sfdc
I'm also facing same issue when embed the Script in our own website portal. Have you solve this issue and what's the solution? Thanks