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Daniel Pfeiffer 6 Answering robot as chat partner
Hi,
is it possible to create a chat robot in a salesforce? It would work like the following:
based on a database which contains business related abbreviations, I would start a conversation with the robot and simply type "RFP" , then the robot would come back with an answer says " RFP means request for pricing ".
administrators could either update the list of abbreviations manually or the robot could be taught by sending messages like "RFP == request for proposal."
the robot then would update the correct meaning of abbreviation or create a new record if not exists.
thank you
is it possible to create a chat robot in a salesforce? It would work like the following:
based on a database which contains business related abbreviations, I would start a conversation with the robot and simply type "RFP" , then the robot would come back with an answer says " RFP means request for pricing ".
administrators could either update the list of abbreviations manually or the robot could be taught by sending messages like "RFP == request for proposal."
the robot then would update the correct meaning of abbreviation or create a new record if not exists.
thank you
doesn't lead me to believe there's a built in way to do it.
That said, I can envision a phantomJs, and Node application on heroku that logs in, and handles live agent chat requests that are sent to it.