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Daniel Pfeiffer 6 Answering chat robot
Hi,
is it possible to create a chat robot in a salesforce? It would work like the following:
based on a database which contains business related abbreviations, I would start a conversation with the robot and simply type "RFP" , then the robot would come back with an answer says " RFP means request for pricing ".
administrators could either update the list of abbreviations manually or the robot could be taught by sending messages like "RFP == request for proposal."
the robot then would update the correct meaning of abbreviation or create a new record if not exists.
thank you
This looks like a tough one..are you looking for something like an autoresponse in Salesforce, its just the autorepsonse would keep on changing with the content coming in salesforce?