I set up our PKB and it all seems fine, except that when a user clicks on the test article that has fields populated, none of the content populated article fields are visible. The PKB implementation guide gives the following instructions for setting the field level security for PKB users, however I'm not seeing the settings they reference in the documentation in SF.

PKB IMPLEMENTATION GUIDE INSTRUCTIONS
7. Set field-level security for all fields on each of your article types. For each article type:
a. In the Field-Level Security section, click View next to the object that contains the fields to modify. Fields on
article types are under the article type name in Custom Field-Level Security.
b. Click Edit.
c. Set the field-level security.
d. Click Save.
e. Click Back to Profile.

When I go to an article type, I'm not seeing a Field-Level Security section or a View link next to the object that contains the fields to modify. I'm also not seeing Fields on article types under the article type name or Custom Field-Level Security. The only FIeld-Level security settings I can make on articles is on the individual field level and their is no option to set security for the guest user PKB Profile. Am I missing something in our configuration again from an upgrade that needs to be enabled by SF?

I logged a case with SF support, however I was told they don't provide developer support to customers with basic support and directed me to this site for help on this. I've set up PKB for other customers and have never encountered this issue before.

Any help or advice will be  most appreciated!