function readOnly(count){ }
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
+ Start a Discussion

Unable to Delete Entitlement Process

Hi Everyone,

I am trying to Delete Entitlement Process, but it showing a reference of an Entitelment which is already deleted,  I have emptied my Case records also, Entitlements also, but donno why it's showing that Entitlement reference.

I think its a bug in Salesforce

Abhi Tripathi
I have seen this before.  You can try hard deleting them by removing them from the recycling bin, but that does not always work.  If you wait ~24hrs most of the time it will clean up the data on the backend and you should be able to delete the process.  For the future, I recommend that you create your new process, migrate all of your entitlements over to your new process then delete the old entitlement process.  Or if you are not creating a new entitlement process, just update all of your entitlements and set their process id to null.