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Unable to Delete Entitlement Process
Hi Everyone,
I am trying to Delete Entitlement Process, but it showing a reference of an Entitelment which is already deleted, I have emptied my Case records also, Entitlements also, but donno why it's showing that Entitlement reference.
I think its a bug in Salesforce
Regards,
Abhi Tripathi
I am trying to Delete Entitlement Process, but it showing a reference of an Entitelment which is already deleted, I have emptied my Case records also, Entitlements also, but donno why it's showing that Entitlement reference.
I think its a bug in Salesforce
Regards,
Abhi Tripathi
I have seen this before. You can try hard deleting them by removing them from the recycling bin, but that does not always work. If you wait ~24hrs most of the time it will clean up the data on the backend and you should be able to delete the process. For the future, I recommend that you create your new process, migrate all of your entitlements over to your new process then delete the old entitlement process. Or if you are not creating a new entitlement process, just update all of your entitlements and set their process id to null.