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Soumya BeheraSoumya Behera 

In the Matrix report : The sum is not working properly

Hello Team,

So what i am trying to do it .. I want sum of total call ( PPS_CTI_Total_Calls__c )( Please see the screenshot provided below ) . For this i have written a formula in the report.  And the formula is Case.PPS_CTI_Total_Calls__c:SUM . 

However if you will see the screenshot the total should be 7 but its coming 4 . 
Report total

Formula which i have written is 
SuM Formula
Please help me to get the correct result.
Soumya BeheraSoumya Behera
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Soumya BeheraSoumya Behera
Its correct only becuse the item level records belongs to the same case.