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bgm1234
How to Customize Visitor Details for Chatlets in Live Agent ?
Hi,,
I need to customize the layout for Visitor details of chatlet in Live agent . I want to add another field in layout.. i have given all the permissions but the customfield which i have created is not visible in Live Agent console.
Please can any one find solution for this
I need to customize the layout for Visitor details of chatlet in Live agent . I want to add another field in layout.. i have given all the permissions but the customfield which i have created is not visible in Live Agent console.
Please can any one find solution for this
Have you checked the field level security in your profile??
thanks for the Reply.
Iam able to see the field in Record Level. But it is not visible in Chatlet of Visitor Details in at Support Level
On that layout I need the field which i have created
Below is an example of the field I needed to appear for customer validation, an account code.
The Chat Script (a html file hosted on our domain)
The chat form:
If anyone needs any help, let me know. :)
https://success.salesforce.com/answers?id=9063A000000e27ZQAQ
I haven't been able to find an alternative way, unfortunately.
Eamonn