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Guy KeshetGuy Keshet 

Live agent transfer chat idea

Currently, live agent has a "feature" whereby transfer a chat from one agent to another clear all linked entitities.
So - if you link a case, a contact, an opp or an account to a transcript, when the chat is moved - the link is deleted.

SFDC states that this is "working as designed" ...
Please vote on my succes.salesforce.com idea to fix it as currently the product maanger will not consider fixing it anytime soon ..

https://success.salesforce.com/ideaView?id=08730000000l81WAAQ