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How can I default an email template when click 'Reply' or 'Reply All' on Case Feed item?
Hi, as title, how can I default an email template when click 'Reply' or 'Reply All' button on Case Feed item? Basically I would like to load a simple reply signature template when users click on 'Reply' or 'Reply All' button on Case Feed email feed item.
I understand that the Smart Templates (Enable Default Email Templates) feature allows you to drive which template is pre-loaded from any apex logic you create, but that is for when you typing a new email. I would like to load a template when click on 'Reply' or 'Reply All' button and my template will be the top of the message and follow by my 'original message'
Is that possible?
I understand that the Smart Templates (Enable Default Email Templates) feature allows you to drive which template is pre-loaded from any apex logic you create, but that is for when you typing a new email. I would like to load a template when click on 'Reply' or 'Reply All' button and my template will be the top of the message and follow by my 'original message'
Is that possible?
To get an email template when choosing to Reply or Reply All, you will have to write a custom code(mail functionality) as the email related list is not customizable at this time so you can't really choose a default template for the links in this list.
Can you please assist with pointing out the way to accomplish setting a Template on the 'Reply' and 'ReplyAll' with a Custom Code? I have the Default Template Switcher implemented and working allright, but suffer from the 'Reply' and 'ReplyAll' behaviour as well.
I tried implementing the QuickActionDefaultsHandler (https://developer.salesforce.com/docs/atlas.en-us.apexcode.meta/apexcode/apex_interface_QuickAction_QuickActionDefaultsHandler.htm) without any success, and am interested to understand from you how this can be achieved.
Thank you,
Ido.
Please help me in implementing this functioality.
I tried using 'QuickActionDefaultsHandler' but I think reply all and reply button is not even calling this interface..as I used debug statements but did not see any thing in debug..please help me
If you can post here your code, I'll be able to help in debugging.
Below is the test class, for the 'EmailPublisherLoader':
Not sure I fully understand you new issue. The test code is destined to pass all test while deploying the code into production.
Can you please post here both your Apex Class implementation and the Test Class you have written?
Ido.