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Saleforce for Outlook Duplicated Contacts
I have a user who's contacts to include all the members of two campaigns as part of his Outlook Synchronization. The sync was then manually forced so that he could have the contacts pushed through to his Outlook. However the contacts that appeared in his iPhone were duplicated after the manual sync. I will appreciate a suggestion on this. He has mentioned these items:
1. His icloud needs to be turned off from circulating contact information to his iPhone
2. Between his phone contacts and Outlook contacts, is there a glitch in the settings that is duplicating them
Ex: in Salesforce, John has one entry owned by Ken. In Outlook, John appears three times. In Ken's contacts on his iPhone, John appears 7 times.
Can the duplicates be removed safely from his iPhone contacts?
Thank you,
1. His icloud needs to be turned off from circulating contact information to his iPhone
2. Between his phone contacts and Outlook contacts, is there a glitch in the settings that is duplicating them
Ex: in Salesforce, John has one entry owned by Ken. In Outlook, John appears three times. In Ken's contacts on his iPhone, John appears 7 times.
Can the duplicates be removed safely from his iPhone contacts?
Thank you,
Step 1: As you mentioned the OUtlook contacts were pushed from Salesforce, I understand you use Salesforce to maintain the latest contact updates - make sure the sync direction is only Salesforce to Outlook such that Salesforce contacts remain intact with no updates travelling back form Outlook(be it deletes)
Clean up the phone and Outlook from duplicates after 1st step.
• Configure Account rules in Outlook
• Schedule Automatic Inbox Update frequency from 15 to 30 minutes
• Select the folder from where you want to remove data and than Use CleanUp tool
• Finally Empty the Deleted items folder
Read More: https://www.shoviv.com/outlook-duplicate-remover.html