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Samuel OLOFU In designinig a live chat agent, can customers chat with themselves other than an agent? Can an agent chat with more than one customer? How much will it cost me to implement that with force.com?
Its not designed for customers to chat with themselves. Yes an agent an chat with more than one customer and also has a lot more functionality around routing chats to the correct agents, queuing chats as well as routing if agents are unaviable or don't respond in time. The best thing is to ring Salesforce to find out pricing.