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Vandana Rattan Query Regarding Case Notification Email
My cases are of different types:- Membership, chartered, etc. My users are assigned the Role Member Services which is a part of Member Services - Campaigns queue. There are no Email Alerts setup and neither are any workflows defined to send email.
A Case Asignment rule is defined which has 2 entries:-
1) Assigns Cases to Marketing Service - Cases queue and sends email alerts
2) Assigns cases to Member Assessment Cases with no email alerts.
The problem is my users under Member Services role are getting multiple Case Assignment notifications which are not valid to them.
How can I resolve this issue?
A Case Asignment rule is defined which has 2 entries:-
1) Assigns Cases to Marketing Service - Cases queue and sends email alerts
2) Assigns cases to Member Assessment Cases with no email alerts.
The problem is my users under Member Services role are getting multiple Case Assignment notifications which are not valid to them.
How can I resolve this issue?
Marketing Service - Cases queue & Member Assessment Cases - does these queues have Member Services role added to it.
Also, who is the default case owner when the case comes in : is it by any chance : Member Services - Campaigns queue