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unable to see Customize > Customer POrtal > Settings Feature

Hi All,

From past one month we are facing one issue

We are installing URL in production org's facing error like this

We raised a case to SF Team and till discussion is going on but issue not resolved...
we recommanded them to Enable the New Feature Like this

But they are saying that

"Orgs have  customer portal manager standard and customer portal manager custom licenses in it."

and telling once create one Customer portal User then the new feature automatically will add..
Do sandbox refresh but no use with this.

My Question is "With out enable the customer portal we can't create a customer portal User?"

Is it right or Wrong..

If possible pls show me the way....

That's absolutely correct - if you haven't enabled the customer portal you can't create portal users.  The portal profiles aren't enabled otherwise, as documented at: