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Need some workaround

We have installed Service Max managed package.
We are getting trigger error on WorkOrder object while creating a record
on WorkOrder Object.We need a help or workaround to solve this issue.

Trigger Error below:

SVMXC.WORD_Trigger1:execution of BeforeInsert caused by: System.NullPointerException:
Attempt to de-reference a null object:(SVMXC)
Shashikant SharmaShashikant Sharma
Although SVMXC is a managed package so you wont be able to see the code. But most likely it is a configuration issue. You could take these  steps : 

1. Check all configurations related to SVMXC and make sure all are populated
2. If you stil see the issue then you have to go to SVMXC support, they could resolve this by letting you know what configuration is missing.
srikanth challasrikanth challa
Hi, I have the same issue with my servicemax application. May I know the solution?
Shashikant SharmaShashikant Sharma
Mostly this issue happens when code does not handle wrong or missing configurations. So solution would be to complete the configurations, if you can not find then go to SVMXC support