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Siva PRSiva PR 

What is Case Escalation..and How many ways we can Escalate a case?

Abhishek_PareekAbhishek_Pareek
Basically case escalation rules are used to escalate cases automatically if they are not resolved within a certain period of time.Please have a look at below resources to get detailed knowledge about the purpose of case escalation rules and how to setup and monitor case escalation rules:
https://help.salesforce.com/HTViewHelpDoc?id=customize_escrules.htm&language=en_US (https://help.salesforce.com/HTViewHelpDoc?id=customize_escrules.htm&language=en_US)
https://help.salesforce.com/apex/HTViewHelpDoc?id=creating_escalation_rules.htm&language=en (https://help.salesforce.com/apex/HTViewHelpDoc?id=creating_escalation_rules.htm&language=en)
https://help.salesforce.com/HTViewHelpDoc?id=rules_viewing_escrules_queue.htm&language=en_US (https://help.salesforce.com/HTViewHelpDoc?id=rules_viewing_escrules_queue.htm&language=en_US)