function readOnly(count){ }
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https://help.salesforce.com/HTViewHelpDoc?id=customize_escrules.htm&language=en_US (https://help.salesforce.com/HTViewHelpDoc?id=customize_escrules.htm&language=en_US)
https://help.salesforce.com/apex/HTViewHelpDoc?id=creating_escalation_rules.htm&language=en (https://help.salesforce.com/apex/HTViewHelpDoc?id=creating_escalation_rules.htm&language=en)
https://help.salesforce.com/HTViewHelpDoc?id=rules_viewing_escrules_queue.htm&language=en_US (https://help.salesforce.com/HTViewHelpDoc?id=rules_viewing_escrules_queue.htm&language=en_US)