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Laura Pattie
The trigger or process that sends out the "you are nearing your page views limit" email does not appear to be accounting for the fact that some page views are by authenticated users
The trigger or process that sends out the "you are nearing your page views limit" email does not appear to be accounting for the fact that some page views are by authenticated users and authenticated users are not supposed to count against the Page Views Limit.
Can you let me know how you determined that the page views are counting authenticated portal users? Also, you can use this appexchange package to report on page views: https://appexchange.salesforce.com/listingDetail?listingId=a0N30000001SUEwEAO&tab=r
Thanks,
Shashank
You mentioned that the site is a login page. So, since any user, to get authenticated, would visit the site to login, they are unauthenticated by then. This could be the reason. Only after logging in, the user will be an authenticated portal user.
For additional portals, to ensure you do not hit the limit, you may have to buy additional monthly page views from your salesforce account executive. Just FYI, the page view limit is 500,000 per month, and If you are reaching 110% of this limit for 4 consecutive months, the site might get disabled temporarily.
Regarding the discrepancy in google analytics, it could be because of VF pages not being tracked by google analytics. Please see this for a solution: https://developer.salesforce.com/forums/ForumsMain?id=906F00000009A3JIAU
Thanks,
Shashank