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Giorgio PorroGiorgio Porro 

Case Feed Custom Action


If there a way to create a custom Action on my Case Feed that simply runs some Apex?

My user case: we have hundreds of cases open, and our agents reach out daily trying to contact the customer. Often the customer won't pickup, and all we want to do is leave a voicemail and track interaction that in SFDC.

They can use the "Log a call" standard action, and type LVM, but I was wondering if I can have a custom action that does just that, bypassing the need to even type LVM (that woud save the agent a few clicks)

Any suggestion on whether this could be done and pointers on how? 


Best Answer chosen by Giorgio Porro
ShashankShashank (Salesforce Developers) 
You can use Visualforce page as a custom action and have that visualforce page create a "Log a call" record (task record) through a button on the visualforce action.