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Soumya Behera
Scenario :- System has to send a mail based in the customer Language whenever case get close ? I have to use a single Email Template. Please suggest your perforable answers .
System has to send a mail in the customer prefer language whenever case get close ? I have to use a single Email Template. Please suggest your perforable answers .
You can create workflow rule based on Case Language & Case Closure. According to Language you can create the Workflow email Alert to send the Language specific Email Template.
If you want to use single email template, then try VF email template.
Here is the example: http://www.salesforce.com/us/developer/docs/pages/Content/pages_email_templates_creating.htm
Thanks,
Pratik