function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
SahajSahaj 

I want to have a workflow whenever the queue changes for the fourth time a mail trigger to some specific people

Hi
Please help me i want a workflow whenever a queue changes for the 4th time a mail get trigger to specific people.
RamuRamu (Salesforce Developers) 
To accomplish this using standard feature, you would have to create two workflow rules and custom number field(as counter)
1. The first workflow rule will check for the change in ownership and increment the counter field value by 1 to its previous value.
2. The second workflow rule will check for two conditions a) owner changed and b) the counter field value is equal to 3 and in actions send email to specific people. Hope this helps.