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Karthik Pathaneni
Unable to login to Salesforce once I log out for the first time and try logging in again
Hi,
I have created a new user and provided the password and tried logging in to SFDC. I was able to login for the very first time.Once I logout from the application and log in to SFDC from the next time it displays me an error 'Your login attempt has failed. The username or password may be incorrect, or your location or login time may be restricted. Please contact the administrator at your company for help.'
As I am the system admin and am able to login I can say that there is no downtime also.
I am sure that the password is correct and there are no login hours/ IP restrictions.
Could any one explain why this might be happening.
Thanks,
Karthik
I have created a new user and provided the password and tried logging in to SFDC. I was able to login for the very first time.Once I logout from the application and log in to SFDC from the next time it displays me an error 'Your login attempt has failed. The username or password may be incorrect, or your location or login time may be restricted. Please contact the administrator at your company for help.'
As I am the system admin and am able to login I can say that there is no downtime also.
I am sure that the password is correct and there are no login hours/ IP restrictions.
Could any one explain why this might be happening.
Thanks,
Karthik
Did you try to setup SSO on your ORG or any other setting which might affect user login?
I tried resetting the password. Once I reset the password I am able to login. But once I log out from the application again the issue persists. I am unable to log in again.
No, SSO is not enabled in the org.
Thanks,
Karthik
I am having a similar problem as yours. Please could you confirm what you actually did to resolve your issue.
Thanks,
Deepika
I'm also having same issue with our sandbox please post if you found answer for this.
https://help.salesforce.com/articleView?id=000181197&type=1