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SFDC n12 Approval Email template help needed
Hi,
I am a email template in my approval process
Your approval has been requested for the following Account Exception.
Account Name : 15TH JUDICIAL DISTRICT
Program: ADR
Type: Exception Adjustment
Description : sdsd
Total Number of Contracts Moved : 63
Total Estimated Amount of Contracts Moved : $75.00
Submitted By: BharathKumar Narayanan
Approval Status : Pending with Insurance Group Approval
Link to the Account Exception : https://cs11.salesforce.com/a1AZ0000002aYIU
----------------------------------------------------------------------------------------------------------
To approve or reject this item, reply to this email with the word APPROVE, APPROVED, YES, REJECT, REJECTED, or NO
Or
Log into Salesforce (https://test.salesforce.com) and navigate to the homepage and to the "Items to Approve" section to view the approval record.
If replying via email you can also add comments on the second line. The comments will be stored with the approval request in Salesforce CRM.
Your approval has been requested for the following Account Exception.
Account Name : 15TH JUDICIAL DISTRICT
Program: ADR
Type: Exception Adjustment
Description : sdsd
Total Number of Contracts Moved : 63
Total Estimated Amount of Contracts Moved : $75.00
Submitted By: BharathKumar Narayanan
Approval Status : Pending with Insurance Group Approval
Link to the Account Exception : https://cs11.salesforce.com/a1AZ0000002aYIU
----------------------------------------------------------------------------------------------------------
To approve or reject this item, reply to this email with the word APPROVE, APPROVED, YES, REJECT, REJECTED, or NO
Or
Log into Salesforce (https://test.salesforce.com) and navigate to the homepage and to the "Items to Approve" section to view the approval record.
If replying via email you can also add comments on the second line. The comments will be stored with the approval request in Salesforce CRM.
I am getting the above email template on submitting a record in my outlook
when i try to click on reply for approving the record , i am getting the same user name from which i got the email
i want it to notify to the next email approver and not to the same from which i got the email
Help me if i am doing anythin wrong
Thanks in Advance
I am a email template in my approval process
Your approval has been requested for the following Account Exception.
Account Name : 15TH JUDICIAL DISTRICT
Program: ADR
Type: Exception Adjustment
Description : sdsd
Total Number of Contracts Moved : 63
Total Estimated Amount of Contracts Moved : $75.00
Submitted By: BharathKumar Narayanan
Approval Status : Pending with Insurance Group Approval
Link to the Account Exception : https://cs11.salesforce.com/a1AZ0000002aYIU
----------------------------------------------------------------------------------------------------------
To approve or reject this item, reply to this email with the word APPROVE, APPROVED, YES, REJECT, REJECTED, or NO
Or
Log into Salesforce (https://test.salesforce.com) and navigate to the homepage and to the "Items to Approve" section to view the approval record.
If replying via email you can also add comments on the second line. The comments will be stored with the approval request in Salesforce CRM.
Your approval has been requested for the following Account Exception.
Account Name : 15TH JUDICIAL DISTRICT
Program: ADR
Type: Exception Adjustment
Description : sdsd
Total Number of Contracts Moved : 63
Total Estimated Amount of Contracts Moved : $75.00
Submitted By: BharathKumar Narayanan
Approval Status : Pending with Insurance Group Approval
Link to the Account Exception : https://cs11.salesforce.com/a1AZ0000002aYIU
----------------------------------------------------------------------------------------------------------
To approve or reject this item, reply to this email with the word APPROVE, APPROVED, YES, REJECT, REJECTED, or NO
Or
Log into Salesforce (https://test.salesforce.com) and navigate to the homepage and to the "Items to Approve" section to view the approval record.
If replying via email you can also add comments on the second line. The comments will be stored with the approval request in Salesforce CRM.
I am getting the above email template on submitting a record in my outlook
when i try to click on reply for approving the record , i am getting the same user name from which i got the email
i want it to notify to the next email approver and not to the same from which i got the email
Help me if i am doing anythin wrong
Thanks in Advance
Are you looking to alter this functionality?