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sieb4me milestone completed goes to violated on change on priority
Hi,
is there a way in saleforce that once milestone flag is completed, it should not be alowed to set it violated.
We have a situation where based on priority we set milestone and hence target times.
However due to priority change, completed milestones show violated flag.
Example :
P2 is changed to P1, since time was 1 hour response on P1, it shows violated when milestone was completed and this is becase P1 has 1 hour response time and P2 has 2 hours and engineer responded after 1 hour (completed milestone when it was P2).
is there a way in saleforce that once milestone flag is completed, it should not be alowed to set it violated.
We have a situation where based on priority we set milestone and hence target times.
However due to priority change, completed milestones show violated flag.
Example :
P2 is changed to P1, since time was 1 hour response on P1, it shows violated when milestone was completed and this is becase P1 has 1 hour response time and P2 has 2 hours and engineer responded after 1 hour (completed milestone when it was P2).
Shashank (Salesforce Developers) Try changing the recurrence type of the milestone according to your requirement, as explained here: https://help.salesforce.com/htviewhelpdoc?err=1&id=entitlements_setting_milestones.htm&siteLang=en_US