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nidhi aryanidhi arya 

Can we customize the Message in live Agent when no agents are available

Hi All,

We have implemented the As-is Live agent Functionality which is provided byy Salesforce.

Currently when no agent is available to chat,message whcih shows up is"You are disconnected from the change as currently no agents are available" we need to change it to "You have been disconnected. As all our agents are currently busy. ".

If anyone has implemented it, would need your special advice on the same.

Thanks,
Nidhi Arya
Jason Curtis NBSFDGJason Curtis NBSFDG
It looks like that wording lives in this label: agentsUnavailableLabel, you should be able to overide with some custom work, but haven't been able to pinpoint an example.

Here are some links to review:
https://www.salesforce.com/us/developer/docs/pages/index_Left.htm#CSHID=pages_compref_liveAgent_clientChatAlertMessage.htm|StartTopic=Content%2Fpages_compref_liveAgent_clientChatAlertMessage.htm|SkinName=webhelp

https://developer.salesforce.com/forums/ForumsMain?id=906F000000097lcIAA

http://www.salesforce.com/us/developer/docs/live_agent_dev/live_agent_dev_guide.pdf