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Mani PenumarthiMani Penumarthi 

Is there any possibility of knowing whether the recipient viewed the email that was sent from salesforce?

Hi Guys,

Could any one suggest how could we know that the recipient has viewed the email message that we have sent from salesforce using apex class/workflow.

 
BalajiRanganathanBalajiRanganathan
it is not possible through workflow. but it is possible throgh apex code. tracking is only avaible for Html Emails

Messaging.SingleEmailMessage mail = new Messaging.SingleEmailMessage();
mail.setSaveAsActivity(true);
mail.setTargetObjectId(con.id);//contact id

https://help.salesforce.com/apex/HTViewSolution?id=000006731&language=en_US

https://success.salesforce.com/ideaview?id=087300000006povAAA

https://success.salesforce.com/answers?id=90630000000glyaAAAhttps://help.salesforce.com/HTViewHelpDoc?id=email_track.htm&language=en_US

 
dany__dany__
Hi Mani Penumarthi 
    If you use html email template u can trace whether the recipient had viewed your email or not ....