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Praveen Jha 18Praveen Jha 18 

Case comment not recognizing Japanese character

Case comment return missing  characters and also not recognizing Japanese character 
PratikPratik (Salesforce Developers) 
Hi Praveen,

Use the email encoding as "Unicode (UTF-8)". You can change it on communication templates if you using any and you can also change it on user record. This should resolve your issue.