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Prabitha SPrabitha S 

Case management?

PratikPratik (Salesforce Developers) 
Hi Prabitha,

Will you please elaborate on this? Please describe the use case/business requirement so we can help you!

Case management:
In general case mangement guide:
https://na10.salesforce.com/help/pdfs/en/salesforce_case_implementation_guide.pdf

Thanks,
Pratik