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Praveen JhaPraveen Jha 

Change case status from new to working when any comment is added to the case- Very Urgent

How can we change case status from new to working when any comment is added to the case. Users can not change case status from salesforce UI.
SarfarajSarfaraj
Hi Praveen

You may use workflow to do this. Here is one sample workflow that you can use,
User-added image


User-added image

User-added image

--Akram
Praveen JhaPraveen Jha
Hi akram thanks for reply, but there is one validation rule who don't allow specific profile to update case status through SF UI :-       


CONTAINS($Profile.Name, "Basic") && 
 ISCHANGED(Status) && 
NOT(ISNEW())



 
SarfarajSarfaraj
Modify the validation rule to alow the status change from new to working. You can not bypass a validation rule.