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Praveen Jha
Change case status from new to working when any comment is added to the case- Very Urgent
How can we change case status from new to working when any comment is added to the case. Users can not change case status from salesforce UI.
You may use workflow to do this. Here is one sample workflow that you can use,
--Akram
CONTAINS($Profile.Name, "Basic") &&
ISCHANGED(Status) &&
NOT(ISNEW())