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babloo123 Time based Workflow not firing
I have a Approval Process that changes a custom field value to x
Workflow rule criteria that custom field =x and another custom field y on it I have a time base email alert which is not firing. Can some one help. It fires if I manually change but not firing when changed through approval process.
Workflow rule criteria that custom field =x and another custom field y on it I have a time base email alert which is not firing. Can some one help. It fires if I manually change but not firing when changed through approval process.
Try setting up the debug log to monitor - Setup->Monitoring->Debug Logs and turn on a debug log. Setup a test scenario and refer to the log to ensure that it didn't fire. You'll get a trace of what went on. Please mark this question as solved if it helped.