You need to sign in to do that
Don't have an account?

Query with Salesforce Knowledge Implementation
Hi,
In standard Salesforce Knowledge Implementation, the articles appear based on any matching words typed in Case's Subject field.
Can we make the articles appear based on any matching words typed in any Custom field of Case? If so, how it can be achieved. Please let me know how it can be done, I have been exploring for it for past 2 days without any success.
Thanks a lot!
In standard Salesforce Knowledge Implementation, the articles appear based on any matching words typed in Case's Subject field.
Can we make the articles appear based on any matching words typed in any Custom field of Case? If so, how it can be achieved. Please let me know how it can be done, I have been exploring for it for past 2 days without any success.
Thanks a lot!
Thanks.