You need to sign in to do that
Don't have an account?
Praveen Jha
Unable to deactivate the user- Urgent
When i am trying to deactivate the user below error message i am getting:-
You cannot deactivate a user who is receiving cases or notifications as part of your case assignment/escalation rules. Click here to view your case assignment / escalation rules.
You cannot deactivate a user who is receiving cases or notifications as part of your case assignment/escalation rules. Click here to view your case assignment / escalation rules.
1. Click on Customize
2. Click on Cases
3. Click on Escalation Rules name "Standard Escalation Rule"
4. Click on Edit on the first rule entries
5. Change the name on Notify"Test User" and put some other user on notify owner lookup.
6. Click on Save
All Answers
Check the Case assignment Rules. The user is present in the Assignement rule.
Go To Case->Assignment rules->check the rule entries-> Check user name is there on Asign To
Remove that name and then try to deactivate the user.
Thanks,
Pratik
P.S. If this answers you question, please mark it as "Best Answer" so it will help other community members too.
Rule is based on Queue.And that user is member of the group. I am not seeing any way to remove that specific user from the Queue
Go to that queue and Click on "Edit" button, there you will see the users in the queue and then remove that user.
Screenshot:
If he is a member of Group, go to Public Group in Manage Users-> Click on Group name -> Click on Edit and then remove the user
Thanks,
Pratik
1. Click on Customize
2. Click on Cases
3. Click on Escalation Rules name "Standard Escalation Rule"
4. Click on Edit on the first rule entries
5. Change the name on Notify"Test User" and put some other user on notify owner lookup.
6. Click on Save
Regards,
Pratik