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Praveen JhaPraveen Jha 

Unable to deactivate the user- Urgent

When i am trying to deactivate the user below error message i am getting:-
You cannot deactivate a user who is receiving cases or notifications as part of your case assignment/escalation rules.   Click here to view your case assignment / escalation rules. 
Best Answer chosen by Praveen Jha
Praveen JhaPraveen Jha
Finally able to deactivate the user. I have  followed the steps below
1. Click on Customize
2. Click on Cases 
3. Click on Escalation Rules name "Standard Escalation Rule"
4. Click on Edit on the first rule entries 
5. Change the name  on Notify"Test User" and put some other user on notify owner lookup.
6. Click on Save

All Answers

PratikPratik (Salesforce Developers) 
Hi Praveen,

Check the Case assignment Rules. The user is present in the Assignement rule.

Go To Case->Assignment rules->check the rule entries-> Check user name is there on Asign To
Remove that name and then try to deactivate the user.

Thanks,
Pratik

P.S. If this answers you question, please mark it as "Best Answer" so it will help other community members too.
Praveen JhaPraveen Jha
Hi Pratik , 
Rule is based on Queue.And that user is member of the group. I am not seeing any way to remove that specific user from the Queue
PratikPratik (Salesforce Developers) 
Hi Praveen,

Go to that queue and Click on "Edit" button, there you will see the users in the queue and then remove that user.

Screenshot:

User-added image



If he is a member of Group, go to Public Group in Manage Users-> Click on Group name -> Click on Edit and then  remove the user

Thanks,
Pratik

 
Praveen JhaPraveen Jha
queue is based on role not in user. Even i changed the user role can't able to deactivate
Praveen JhaPraveen Jha
Try everything remove from all group , all queue. But still not able to deactivate the user. 
Praveen JhaPraveen Jha
Finally able to deactivate the user. I have  followed the steps below
1. Click on Customize
2. Click on Cases 
3. Click on Escalation Rules name "Standard Escalation Rule"
4. Click on Edit on the first rule entries 
5. Change the name  on Notify"Test User" and put some other user on notify owner lookup.
6. Click on Save
This was selected as the best answer
PratikPratik (Salesforce Developers) 
Thanks Praveen for sharing the solution!

Regards,
Pratik