Apex Code Development You need to sign in to do that
Don't have an account?
an2014 Case reassigned to a Queue ..assignment rules condition not checked.
I have a workflow which updates a caseassigned flag to Y when a case assignment fires.
I have my case assignment rules check for the flag to be N. But i still find that case is assigned back to a queue whenever caseassigned flag is Y.
I know i am doing something silly .can someone point the mistake
I have my case assignment rules check for the flag to be N. But i still find that case is assigned back to a queue whenever caseassigned flag is Y.
I know i am doing something silly .can someone point the mistake
Your workflow will update the field after the case assignment rule fires. (I guess you are checking the case owner in workflow rule criteria)
You can do one thing:
In your workflow field update try checking the checkbox :Re-evaluate Workflow Rules after Field Change (test the scenario by keeping it check and uncheck ).
Thanks,
Pratik