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MrHammy
Sort Quick Text in the Live Agent console
Hi,
I am trying to Sort Quick Text in the Live Agent console. All the quick texts are showing up in the order they were created, making it hard for an agent to find the one they are looking for. Sorting them alpha is the request from the team using this tool but even a manual method wold help
Thanks!
I am trying to Sort Quick Text in the Live Agent console. All the quick texts are showing up in the order they were created, making it hard for an agent to find the one they are looking for. Sorting them alpha is the request from the team using this tool but even a manual method wold help
Thanks!
Shashank (Salesforce Developers)
If you are talking about the legacy live agent console, I'm afraid there is no way of changing the functionality. The Legacy Live Agent Console has already reached End Of Life and there will be no further development on it. It has been replaced by Live Agent within the service cloud console.