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AJ-ITI Migrating open case data from old customer support tool to Salesforce.com
Hi, we will be moving one of our customer support teams over to Salesforce this year. We want to migrate some closed cases and all open cases from our old customer support tool to Salesforce.com. I'm wondering what the best practice is for doing this? It feels a bit scary to be copying over cases that are open and needing to make sure the status stays intact. Thanks in advance!
You can do data migration with correct mapping. You can export you case data from legacy system and map it with Salesforce Case fields with appropriate status and other fields. It will be one time task and going forward you will track everything in Salesforce.
So you can export you support data from legacy system and import it in Cases.
Thanks,
Pratik