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JayaJaya
Problem with Knowledge Implementation
Hi,
This is with respect to Knowledge Implementation in salesforce. In Service Cloud console, in Case I am getting two side bars one after another which are Suggested Articles and the another is Knowledge Search. How to disable Knowledge Search sidebar and keep only Suggested Articles sidebar ?
Thanks.
This is with respect to Knowledge Implementation in salesforce. In Service Cloud console, in Case I am getting two side bars one after another which are Suggested Articles and the another is Knowledge Search. How to disable Knowledge Search sidebar and keep only Suggested Articles sidebar ?
Thanks.
Please deselect the option and it should help you turn this sidebar off