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Srinath R 9 Email2Case auto response in local language
I am implementing Salesforce solution for multiple geographies and found a problem with Email2Case. Each country has its own Inbox email address to which customers send email to create a case. I want to be able to send auto replies on these cases in the customer local language. For example if a customer from India send email to India@company.com , then the auto response should be send in Hindi. Problem is I am not able to diffenrentiate from which country the case is getting created because there is no field on case object to track this. Is there a way to achieve this functionality using configuration? I do not want to go through the apex route.
a thought,If you can identify the language based on the contact who is sending the email then you can create the auto-response rule for language based email.
Thanks,
Pratik
Thanks a lot for your response. In my case , there will not be a contact in Salesforce for every email address. This is the reason I am not able to identify the customer location. Alternate to your solution , I also tried using the contacts related account country field to identify the location and it works.
In short , I want to be able to define the auto response rules for emails from existing contacts as well as contacts which do not exist in Salesforce.
Regards
Srinath R