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cjencjen 

salesforce for outlook select record type missing for cases

We can create a case from email using the Salesforce for Outlook side panel, but I can't figure out how to add the record type field selection. Chatter publisher actions are enbaled. What am i missing?

I read this article https://help.salesforce.com/apex/HTViewSolution?id=000192820&language=en_US (https://help.salesforce.com/apex/HTViewSolution?id=000192820&language=en_US) that says if the Case object has record types, then a record type field will show up. Record types are available to the users profile, can select from within Saleforce. Hoping someone can help!
SonamSonam (Salesforce Developers) 
Have you added the record type field on the layout as explained in the following steps 
8. In the layout editor, drag and drop fields that you want to show or hide on the action
9. Save the layout.

The above change needs to be made on the  global action layout which you have created for case creation