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NAlmola how to include the email body of an case inbound email in a notifcation (workflow) to a recepient
Hello,
We have an issue where our team manages a number of ticket queues for a variety of customers. In order to effectively manage our ticket queue in Salesforce, they require an email notification to be sent to a seperate mail inbox that they use as a primary mail feature for when an inbound email has been received by Salesforce for a case. Within this email notification, it should include the contents of the email received so that they can read it without having to access Salesforce.
We have an issue where our team manages a number of ticket queues for a variety of customers. In order to effectively manage our ticket queue in Salesforce, they require an email notification to be sent to a seperate mail inbox that they use as a primary mail feature for when an inbound email has been received by Salesforce for a case. Within this email notification, it should include the contents of the email received so that they can read it without having to access Salesforce.
Sonam (Salesforce Developers) You can create a trigger on Emailmessage such that whenever the status of the emailmessage is "Unread" it should forward the email to this group with the cotents on the email.